Widerrufsrecht
For eligible items purchased online, you have 14 days from the date you receive your order to tell us that you would like to return it.
Once you have notified us, your return should be sent back to us within 14 days.
To be eligible for a change-of-mind return, your item should be returned in its original condition, unused and with any original packaging, labels and accessories included.
Please include your order number or proof of purchase.
Please contact us before sending anything back. Items returned without contacting us first may take longer to process.
✓ A brief description of the issue
✓ Photos or video showing the problem where appropriate
Because personalised and made-to-order products are created specifically for you, we cannot accept change-of-mind returns or cancellations once production has started where the product has been made to your specifications or clearly personalised.
This includes products featuring names, personalised text, bespoke designs, uploaded artwork or other customer-requested customisation.
This does not affect your rights if a personalised or custom-made product is faulty, damaged, incorrect or not as described.
Your statutory rights in relation to faulty products are unaffected.
Purchasing an otherwise eligible item at a reduced price does not automatically prevent it from being returned.
After notifying us, the goods should normally be returned within the following 14 days. Certain products, including goods made to your specifications or clearly personalised, may be exempt from this cancellation right.
Certain exemptions apply, including products made to your specifications or clearly personalised.
Once your return arrives, we will inspect it and let you know when your refund has been processed.
Approved refunds will be made to your original payment method.
Where statutory cancellation rights apply, eligible refunds will be processed within the applicable legal timeframe. Your bank or payment provider may take additional time to display the refund after it has been issued.
Where applicable, a refund will include the cost of our standard outbound delivery option. Additional costs paid for upgraded or express delivery may not be refundable.
