Politique d’expédition

Made in Wales. Shipped to you.

Shipping & Delivery.

Many Gymatics® products are made to order at our base in South Wales. Here’s everything you need to know about production, dispatch, delivery and tracking.

Last updated: 10 August 2026

Important

Order Processing Times

Please allow up to 7 working days for your order to be made and prepared before dispatch.

Many Gymatics® products are manufactured to order using 3D-printing technology at our base in Cwmbran, South Wales.

The standard processing time applies to Gymatics® products including ChalkBuddy®, PowderBuddy® and personalised products unless a different lead time is clearly stated on the product page.

“Working days” means Monday to Friday, excluding UK bank holidays.

During busy periods such as launches, promotions, competitions and seasonal peaks, orders may require the full processing period.

Delivery estimates begin after your order has been dispatched, not from the date your order was placed.

📦 Pre-Orders

Pre-order products are an exception to our normal processing time. Where an item is sold on pre-order, the estimated availability or dispatch timeframe shown on the product page will apply instead.

UK delivery

🇬🇧 UK Shipping

📍 Tracking Your Order

Once your order has been dispatched, we'll send you a dispatch confirmation containing your tracking information.

Please allow time for the carrier's tracking system to update after your parcel has been handed over.

Royal Mail delivery estimates are aims rather than guarantees unless a specific guaranteed delivery service has been purchased.

Gymatics® around the world

🌍 International Shipping

We ship Gymatics® products internationally.

International delivery times vary depending on your destination, chosen delivery service and local customs processing.

As a general guide, international deliveries may take approximately 5–15 working days after dispatch, although some destinations can take longer.

Tracking will be provided where available for the delivery service selected.

South Wales customers

📍 Local Collection & Delivery

Before contacting us

Where Is My Order?

Please check these three things first:

1. Has the order reached the end of the stated production or processing period?

2. Have you received a dispatch confirmation containing your tracking details?

3. Have you checked the latest update directly through the carrier's tracking service?

If your order is still within the stated processing time, it is normally still being made and prepared for dispatch.

Sending a “where is my order?” enquiry before the processing period has passed may delay our ability to respond to customers whose orders genuinely require assistance.

❗ Delays & Exceptions

Although we work hard to keep orders moving, occasional delays can happen due to:

• Unusually high order volumes
• Manufacturing or material delays
• Supplier disruption
• Carrier or postal disruption
• Severe weather
• Customs delays
• Events outside our reasonable control

If we become aware of a significant issue affecting your order, we'll do our best to contact you using the details provided with your order.