Questions? Start here.

How long does it take for my order to be dispatched? +

Many Gymatics® products are made to order. Please allow up to 7 working days for your order to be made, prepared and dispatched unless a different timeframe is shown on the product page.

How long does UK delivery take? +

Once dispatched, Royal Mail Tracked 24® has a next working day delivery aim and Tracked 48® has a 2–3 working day delivery aim. These are delivery aims rather than guaranteed delivery dates.

Do you ship internationally? +

Yes. Gymatics® ships internationally, with the available delivery options shown at checkout. International delivery is generally around 5–15 working days after dispatch, although customs and local delivery networks can sometimes cause delays.

Will I have to pay customs or import charges? +

Possibly. International orders can be subject to local import VAT, taxes, customs duties or carrier handling fees. Where we collect these charges in advance they will be shown at checkout. If they are not collected by us, they may be payable by the recipient.

How do I track my order? +

As soon as your order has been dispatched, we'll send you a dispatch confirmation with your tracking information. Please allow a little time for the carrier's tracking system to update after your parcel has been handed over.

Where is my order? +

First check whether your order is still within our stated production time. If it has been dispatched, check the tracking link in your dispatch email. If the processing period has passed and the tracking isn't helping, contact us with your order number and we'll take a look.

Can I collect my order? +

Yes. Free collection is available from Gymatics HQ in Cwmbran and Valleys Gymnastics Academy in Crumlin. Gymatics HQ collection is by arrangement only, so please wait until we've confirmed that your order is ready before travelling to collect it.

What type of chalk fits inside ChalkBuddy®? +

ChalkBuddy® is designed around a standard square gymnastics chalk block. Our own Gymatics® Sports Chalk is made to work perfectly with ChalkBuddy®, but other standard square chalk blocks may also be suitable.

Does ChalkBuddy® come with chalk? +

Check the individual product page before ordering, as what is included can vary between Buddy® products, bundles and versions. The product description will always show what is included with your purchase.

Can I choose my product colour? +

Yes. Available colours are shown on each product page and may change as new colours and limited editions are released. Mystery Buddy® is the exception — you choose the Buddy® product and we choose the colour as part of the surprise.

Can I personalise a Gymatics® product? +

Selected Gymatics® and Buddy® products can be personalised with names, colours or other design options. Where personalisation is available you'll see the options on the product page or through our Buddy® Custom Design Studio.

Can you create products in our club colours or with our logo? +

Yes. We work with gymnastics clubs on custom colours, branding and selected bespoke Gymatics® and Buddy® products. Visit our Clubs page or contact us with your club details and what you have in mind.

Do you offer wholesale? +

Yes. We work with gymnastics clubs, retailers and other businesses that want to stock selected Gymatics® products. Visit our Stockists & Wholesale page or get in touch with us to discuss the options available.

Can I become a Gymatics® or ChalkBuddy® ambassador? +

Yes. Our ChalkBuddy® Ambassador Programme is now open, with different ambassador levels including BuddyReps, BuddyCrew and BuddyElite. Visit our Ambassador Programme page to find out how it works and how to apply.

Do you work with brands or other businesses on collaborations? +

Yes. We work with selected clubs, retailers and brands on custom products, wholesale and ChalkBuddy® collaborations. Send us some information about your business and what you'd like to create through our Contact page.

Are all Gymatics® products made to order? +

Many of our original products are manufactured to order, which is why we allow a production period before dispatch. Other products may already be in stock or supplied differently, so always check the individual product page for the most relevant information.

What should I do if something is wrong with my order? +

Contact us with your order number and a clear description of the problem. If an item has arrived damaged or there's a product issue, including a couple of photos will usually help us understand what's happened and sort it more quickly.

Can I return an item? +

Return eligibility depends on the product and the reason for the return, particularly for personalised or custom-made items. Please check our current returns information before sending anything back, or contact us with your order number if you're unsure.