Ask on any page.
Tap Ask Buddy®, then Talk to Gymatics. Send your question with the short form and we reply by email.
A friendly face. A little direction.Big on help.
Big on help.
Full of Buddy.
Meet your friendly Gymatics guide. Here for the quick questions, the next step, and a conversation with our team when you need one.
Hi! What can I help you with?
A little personality. A helping hand.
Find your next step
Talk privately with Gymatics
Ambassadors: everything in the app
Little questions. Clearer answers.
A helpful place to start.
Finding your way should feel easy. Buddy brings useful guidance and a route to the right people together, with a little Gymatics personality.
A nudge in the right direction.
Start with a question or a help topic. Buddy uses Gymatics guidance to help you find your way, and points you towards the team when you need more.
- Useful answers and help topics
- Guidance for getting around Gymatics
- A route to support for questions about orders and products
- A friendly helper you can open when you need it
A few things you can ask about
What can we help with?
Signing in to your account
Finding the right help
Contacting the Gymatics team
Available topics depend on where you’re using Buddy.
Ambassadors have their own app.
Points, challenges, rewards and messages from the team all live in the Gymatics Ambassadors app. On the website, Buddy points you straight to the right screen.
- Sign in with your username
- Forgot your password? Reset it from the sign-in page
- Add the app to your home screen
- Message the Gymatics team privately
- Your code, points and rewards
The app shows your actual points, rewards and progress. Buddy on the website can’t see your account.
Gymatics Ambassadors app
Some questions need a person.
Choose Talk to Gymatics in the app to start a private support conversation. Your question and the team’s replies stay together, ready to pick up again.
- Choose a subject and explain what you need
- Read and reply in one conversation
- Minimise Buddy and keep your draft
- Email reminders for eligible unread team replies
How a conversation works
YOUA question, a little context, and a clear place to ask.
GYMATICS TEAMA reply from the people who can help.
Illustration of the conversation flow. Replies are handled by the Gymatics team.
Talk to GymaticsA real person.
A real person.
Every time.
Buddy answers the quick things. When you need the team, Buddy gets your question to a real person.
Message us in the app.
Open Messages in the Gymatics Ambassadors app. Your conversation stays private to you and the Gymatics team.
We’ll sort it.
Use Forgot your password? on the sign-in page, or email ambassadors@gymatics.co.uk.
Get to know the familyHelp when you need it.
Help when you need it.
Community when you want it.
Buddy®
Find guidance, get your bearings and talk privately with the Gymatics team.
Ambassador team chats
Ambassadors chat with each other and the Gymatics team in the Ambassadors app.
For Gymatics ambassadorsYour team.
Your team.
In your pocket.
The Gymatics Ambassadors app is where ambassadors log posts, take on challenges, earn rewards and chat with the team.
- Your personal code and share link
- Points, levels and rewards
- Challenges and creator ideas
- Team chats and private messages
- Parent and guardian settings
Not an ambassador yet? Find out how to join.
Thoughtful by designA friendly face.
A friendly face.
Clear boundaries.
Buddy gives you guidance and a way to ask for help. Your account’s permissions and the Gymatics team handle the actions that matter.
Guidance you can recognise.
The app helper uses prepared Gymatics answers. It points you to your account screens for live balances, rewards and progress.
Guardian-led accounts.
Under-18 ambassador access follows the programme’s guardian setup and authority checks. Buddy doesn’t replace those requirements.
You choose what to send.
Support receives the message you submit. Keep passwords and verification codes out of conversations.
Community with controls.
Ambassador team chats are only open to signed-in ambassadors in the app, with reporting tools, quiet hours and parent settings.
A few quick answersWondering
Wondering
about Buddy?
Where do I find Buddy?
On the Gymatics website, tap Ask Buddy® in the corner of any page. Ambassadors find their points, rewards and team messages in the Gymatics Ambassadors app.
Do I need the app to get help?
No. Anyone can use Buddy on the website or email sales@gymatics.co.uk. Ambassadors can also message the team in the app, or email ambassadors@gymatics.co.uk.
How do I sign in to the Ambassadors app?
Go to gymatics.ambassconnect.com and sign in with your username. If you’ve forgotten your password, tap Forgot your password? and we’ll email you a link.
Does Buddy make decisions about my account?
No. Buddy offers prepared guidance. Account rules and recorded approvals determine points, reward eligibility and access. Questions needing a person go to the Gymatics team.
Can other ambassadors see my messages to the team?
No. Private messages to the Gymatics team are only seen by you and the team. Team chats are separate.
How do I become an ambassador?
Fill in the short form on Become an Ambassador. Under-18s apply with a parent or guardian.
Will Buddy reply straight away?
Prepared helper guidance is available when you open it. Private support replies come from the Gymatics team and depend on team availability; they aren’t an instant-response promise.
A question?
There’s a Buddy for that.
Tap Ask Buddy® on any page. Ambassadors can message the team in the app.
