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ROYAL MAIL TRACKED 24®
A next working day delivery aim after dispatch, with tracking updates through the Royal Mail network.
SHIPPING & DELIVERY
From us to you.
Everything you need to know about Gymatics® order processing, UK delivery, international shipping, tracking and collection.
GYMATICS®
DESIGNED WITH PURPOSE
G
MADE
IN WALES
UP TO 7 DAYS
Order processing before dispatch
TRACKED
Tracking on available delivery services
UK & WORLDWIDE
Delivery across the UK and internationally
COLLECTION
Free local collection available
BEFORE WE DISPATCH
Some products need a little time first.
GYMATICS®
BUILT AROUND
GYMNASTICS.
GYMNASTICS.
UK DELIVERY
Choose the delivery that works for you.
Available delivery services and prices are shown at checkout based on your order and delivery address.
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ROYAL MAIL TRACKED 48®
A 2–3 working day delivery aim after dispatch, with tracking updates through the Royal Mail network.
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LOCAL COLLECTION
Free collection is available from Gymatics HQ in Cwmbran and Valleys Gymnastics Academy in Crumlin.
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OTHER SERVICES
Additional courier or delivery options may be available depending on your order, destination and parcel size.
YOUR ORDER
From checkout to your door.
Here's what happens after you place your Gymatics® order.
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01 — ORDER RECEIVED
Once your order is placed, you'll receive confirmation that we've received it.
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02 — MADE & PREPARED
Where required, your products are manufactured, personalised or prepared ready for dispatch.
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03 — DISPATCHED
Once your parcel leaves us, we'll send you a dispatch confirmation with tracking information where available.
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04 — ON ITS WAY
Follow the tracking updates provided by the carrier until your parcel reaches you.
GYMATICS®
WORLDWIDE SHIPPING
Gymatics® travels further than the UK.
GOOD TO KNOW
Delivery aims aren't guarantees.
Royal Mail and international delivery times are estimates or delivery aims unless a guaranteed service has specifically been purchased. Please remember that our production or processing time comes before the delivery time. If an item is made to order, personalised or on pre-order, always check the individual product page for the most relevant lead time.
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GOOD TO KNOW
Frequently asked.
Useful information before you continue.
How long will my order take to be dispatched? +
Please allow up to 7 working days for your order to be made, prepared and dispatched unless another lead time is shown on the product page.
Does the 7 working days include delivery? +
No. The processing period happens before dispatch. Your selected delivery timeframe begins once your parcel has left Gymatics®.
How long does Royal Mail Tracked 24® take? +
Royal Mail Tracked 24® has a next working day delivery aim after dispatch. It is not a guaranteed next-day service.
How long does Royal Mail Tracked 48® take? +
Royal Mail Tracked 48® has a delivery aim of approximately 2–3 working days after dispatch.
How do I track my order? +
Once your order has been dispatched, we'll send you a dispatch confirmation containing your tracking information where available.
My tracking hasn't updated yet. Is that normal? +
Yes. Carrier tracking can sometimes take a little time to update after we've handed over your parcel. Check again later using the tracking link in your dispatch confirmation.
Do you ship internationally? +
Yes. We ship to many countries around the world. Available delivery services and prices are shown at checkout for your destination.
How long does international delivery take? +
As a general guide, international delivery may take approximately 5–15 working days after dispatch. Customs and local delivery networks can sometimes make this longer.
Will I have to pay customs charges? +
Possibly. International orders can be subject to local VAT, customs duties, taxes, clearance fees or carrier charges depending on your destination.
Can I collect my order? +
Yes. Free collection is available from Gymatics HQ in Cwmbran and Valleys Gymnastics Academy in Crumlin. Please wait until you've been told your order is ready before travelling to collect it.
Can I change my delivery address? +
If you've entered the wrong address, contact us as soon as possible. We'll try to help, but once an order has entered processing or been dispatched we cannot guarantee that the address can be changed.
What happens if my parcel is returned to Gymatics®? +
If your parcel is returned because it couldn't be delivered, wasn't collected or the address was incorrect, contact us and we'll confirm the available options. A further delivery charge may apply if the parcel needs to be sent again.
My order hasn't arrived. What should I do? +
First check that your order has passed the stated processing time, then check your dispatch email and carrier tracking. If the processing period has passed or the tracking shows a problem, contact us with your order number.
What happens if my order is delayed? +
Occasional delays can happen because of high order volumes, manufacturing issues, carrier disruption, weather, customs or other events outside our control. If we become aware of a significant problem affecting your order, we'll do our best to let you know.
What happens with pre-order products? +
Pre-order products follow the estimated availability or dispatch timeframe shown on the individual product page rather than our standard processing time.
NEED HELP WITH AN ORDER?
We're here if something doesn't look right.
If your processing time has passed or there's a problem with your tracking, send us your order number and we'll take a look.
