EU CUSTOMER INFORMATION

Your EU right to withdraw.

Information for European Union customers about cancelling an eligible online purchase, returning goods and requesting a refund under the EU right of withdrawal.

GYMATICS® DESIGNED WITH PURPOSE
G
MADE IN WALES
14 DAYS Statutory withdrawal period
NO REASON You can simply change your mind
EU CONSUMERS For qualifying online purchases
ONLINE Electronic withdrawal available
YOUR RIGHT TO WITHDRAW

Changed your mind? That's okay.

If you are a consumer in the European Union and purchase eligible goods from Gymatics® online, you generally have the right to withdraw from the contract without giving a reason.

For goods, the withdrawal period normally ends 14 days after you, or a third party nominated by you other than the carrier, receive the goods.

If products from the same order arrive separately, the period normally starts when the last relevant item is received.

You can also tell us that you wish to withdraw before your order has been delivered.

GYMATICS® BUILT AROUND
GYMNASTICS.
WITHDRAWING FROM AN ORDER

Tell us clearly. That's all you need to do.

You must let Gymatics Limited know that you wish to withdraw before the applicable withdrawal period expires.

01 →

ONLINE WITHDRAWAL

Use the electronic withdrawal function available on this page to notify us that you wish to withdraw from an eligible contract.

02 →

MODEL FORM

You can complete the EU Model Withdrawal Form provided further down this page.

03 →

EMAIL US

You can email support@gymatics.co.uk with a clear statement confirming that you wish to withdraw.

04 →

NO EXPLANATION NEEDED

You do not need to provide a reason for exercising your statutory right of withdrawal.

EU WITHDRAWAL FUNCTION

Want to withdraw from an order?

Use our electronic withdrawal function to notify Gymatics® that you wish to cancel an eligible order or return eligible goods during the applicable withdrawal period.

THE WITHDRAWAL PROCESS

Four simple steps.

If your purchase qualifies for the EU right of withdrawal, here's what happens next.

01

01 — NOTIFY US

Tell Gymatics® that you wish to withdraw before your applicable withdrawal period expires.

02

02 — RETURN THE GOODS

Return eligible goods without undue delay and normally no later than 14 days after notifying us of your decision.

03

03 — WE RECEIVE THEM

We'll inspect the returned goods and confirm the return against your withdrawal request.

04

04 — REFUND

Where the withdrawal is valid, we'll reimburse the payments due to you in accordance with the applicable withdrawal rules.

GYMATICS®
RETURNING YOUR ORDER

Where to send your return.

After notifying us that you are withdrawing, eligible goods should be returned without undue delay and normally no later than 14 days after informing us of your decision.

Return to:

Gymatics Limited
Unit 1 Grange Industrial Estate
Cwmbran
South Wales
NP44 8HQ
United Kingdom

Unless we've agreed otherwise or the goods are faulty, you are responsible for the direct cost of returning the goods.

We strongly recommend using a tracked postal service and keeping your proof of postage.

IMPORTANT EXCEPTION

Personalised isn't the same as made to order.

The statutory right of withdrawal does not normally apply to goods made to your individual specifications or which are clearly personalised. This can include products featuring your name or engraving, customer-supplied artwork, club branding or another design produced specifically for you. A standard Gymatics® product is not automatically excluded simply because we manufacture it after your order is placed. The relevant exception applies when the product is made to your individual specifications or clearly personalised.

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GOOD TO KNOW

Frequently asked.

Useful information before you continue.

How long do I have to withdraw? +
For most eligible online purchases of goods, the withdrawal period is 14 days from the day you receive the goods.
Do I need to give Gymatics® a reason? +
No. You do not need to provide a reason when exercising an eligible statutory right of withdrawal.
Can I cancel before my order arrives? +
Yes. You can notify us that you wish to withdraw before the goods have been delivered.
How do I tell you I want to withdraw? +
You can use our electronic withdrawal function, complete the model withdrawal form on this page, email us or send another clear statement confirming your decision.
How long do I have to send the goods back? +
Eligible goods should normally be sent back without undue delay and no later than 14 days after you tell us that you are withdrawing.
Who pays the return postage? +
Unless we've agreed otherwise or the goods are faulty, you are normally responsible for the direct cost of returning goods when exercising the right of withdrawal.
Will my original delivery cost be refunded? +
Where required by applicable law, we will reimburse the cost of our least expensive standard delivery option. Additional cost from choosing a more expensive delivery method does not normally have to be refunded.
When will I receive my refund? +
Where a valid withdrawal applies, reimbursement will be handled in accordance with the applicable withdrawal rules. We may withhold reimbursement until we receive the goods back or you provide evidence that they have been sent, whichever occurs first.
Can I return a personalised ChalkBuddy® because I've changed my mind? +
The statutory withdrawal right does not normally apply where a product has been clearly personalised or made to your individual specifications.
What if my product is faulty or incorrect? +
Your right of withdrawal is separate from your rights when goods are faulty, damaged, defective or not as described. Contact us with your order number and details of the issue so we can help.
Can I inspect the product before deciding? +
Yes. You can handle goods as reasonably necessary to establish their nature, characteristics and functioning, similar to how you could inspect them in a shop. Excessive handling may affect the refundable value.
Does this apply to customers outside the EU? +
This page explains the statutory withdrawal rights relevant to qualifying EU consumer purchases. Customers elsewhere should refer to the returns information applicable to their order or contact us for help.
READY TO WITHDRAW?

Submit your withdrawal request.

Use the electronic withdrawal function or the model withdrawal form on this page. You do not need to tell us why you've changed your mind.

Contact Gymatics®