Your Information
We collect information needed to process orders, provide our services, communicate with you and operate our website.
Powered by Shopify
Our online store is powered by Shopify, which processes certain information to provide and improve our shopping services.
Your Rights
Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information.
About this policy
How We Handle Your Information
Gymatics operates this store and website, including the information, content, features, tools, products and services we provide to you (the “Services”).
Gymatics is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Personal Information We Collect
Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with Gymatics®, we may collect:
Contact Details
Name, billing and delivery address, telephone number and email address.
Payment Information
Payment method, transaction details, payment confirmation and related financial information.
Account Information
Username, password, account preferences, settings and security information.
Transaction Information
Products viewed, cart activity, purchases, returns, exchanges and cancellations.
Communications
Information you provide when contacting us or making a customer support enquiry.
Device & Usage Data
Browser, device, network connection, IP address and how you interact with our website.
Where it comes from
Information Sources
✓ Directly from you
✓ Automatically through our website
✓ Cookies and similar technologies
✓ Our service providers
✓ Business partners and other third parties
Cookies & Technology
Information may be collected automatically when you use our website, including information from your browser or device and through cookies and similar technologies.
This helps us operate the website, understand how it is used, improve your shopping experience and support relevant advertising.
Why we process data
How We Use Your Information
Orders & Services
To process payments, fulfil orders, arrange shipping, manage accounts, returns and transactions, and provide our Services.
Marketing
To send promotional communications and show advertising, including advertising based on interactions with our website.
Security
To detect fraud or malicious activity, authenticate accounts and maintain a secure shopping experience.
Customer Support
To respond to questions, provide support and maintain our relationship with you.
Improving Gymatics®
To understand how customers use our Services and improve or personalise the shopping experience.
Legal Requirements
To comply with applicable laws, legal processes, investigations and the enforcement of our policies.
Trusted providers
How We Disclose Information
We may disclose personal information where necessary to operate our business and provide our Services.
This may include Shopify and service providers that support areas such as payment processing, IT, analytics, customer support, cloud storage, fulfilment and delivery.
We may also share certain information with marketing and advertising partners, where permitted, or where you direct or consent to the disclosure.
Information may also be disclosed where required by law, during a business transaction or where necessary to protect Gymatics®, our customers or others.
Our Relationship with Shopify
Our Services are hosted by Shopify.
Shopify collects and processes personal information about your access to and use of our store in order to provide and improve the Services.
Information submitted through our website may therefore be transmitted to Shopify and relevant service providers, including organisations located outside the country where you live.
We may also use Shopify features which help us understand customer interactions, personalise services and support advertising.
Third-Party Websites & Links
Our Services may contain links to websites or platforms operated by third parties. If you follow a third-party link, we recommend reviewing their own privacy, security and other applicable policies.
Gymatics® is not responsible for the privacy or security practices of third-party websites that we do not control.
Children's Data
Our Services are not intended to be used by children and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe a child has provided us with personal information, please contact us so that you can request its deletion.
🔐 Security
We take reasonable steps to protect personal information, but no security system or transmission method can be guaranteed to be completely secure.
Please avoid sending sensitive or confidential information through unsecured communication channels.
🗂️ Data Retention
How long we retain personal information depends on why it is required, including maintaining your account, providing services, meeting legal obligations, resolving disputes or enforcing contracts and policies.
Your information
Your Rights & Choices
Depending on where you live and applicable law, you may have some or all of the following rights:
Access
Request access to personal information we hold about you.
Correction
Ask us to correct inaccurate personal information.
Deletion
Ask us to delete certain personal information where applicable.
Portability
Request a copy or transfer of certain personal information.
Restrict / Object
Ask us to restrict or stop certain processing where applicable.
Withdraw Consent
Withdraw consent where we rely on consent to process your information.
Marketing Preferences
You can unsubscribe from promotional emails at any time using the unsubscribe option in our marketing emails.
Even if you unsubscribe from marketing, we may still send essential non-promotional messages relating to orders, accounts or customer service.
Advertising & Data Sharing
Depending on where you live, you may have the right to opt out of certain uses of your information for targeted advertising or data sharing.
International Transfers
We may transfer, store and process personal information outside the country where you live.
Where personal information is transferred outside the United Kingdom or European Economic Area, we rely on recognised transfer mechanisms or other appropriate safeguards where required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to make a complaint to your local data protection supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When we make changes, we will update the “Last updated” date on this page and provide any additional notice required by applicable law.
Data Controller
Gymatics Limited
For the purposes of applicable data protection laws, Gymatics Limited is the data controller of your personal information.
Gymatics Limited
Unit 1 Grange Industrial Estate
Cwmbran
South Wales
NP44 8HQ
United Kingdom
Email: sales@gymatics.co.uk
Telephone: 02920 034912
Have a privacy question?
If you have a question about your information or want to exercise one of your privacy rights, contact the Gymatics® team.
