Private support.
Your support conversation is for your account and authorised Gymatics staff. It isn’t posted to the ambassador community rooms.
A friendly face. A little direction.Big on help.
Big on help.
Full of Buddy.
Meet your friendly Gymatics guide. Here for the quick questions, the next step, and a conversation with our team when you need one.
Hi! What can I help you with?
A little personality. A helping hand.
Find your next step
Talk privately with Gymatics
Connect through Buddy Messenger
Little questions. Clearer answers.
A helpful place to start.
Finding your way should feel easy. Buddy brings useful guidance and a route to the right people together, with a little Gymatics personality.
A nudge in the right direction.
Start with a question or a help topic. Buddy uses Gymatics guidance to help you find your way, and points you towards the team when you need more.
- Useful answers and help topics
- Guidance for getting around Gymatics
- A route to support for questions about orders and products
- A friendly helper you can open when you need it
A few things you can ask about
What can we help with?
Signing in to your account
Finding the right help
Contacting the Gymatics team
Available topics depend on where you’re using Buddy.
Make more of your ambassador journey.
Inside the Gymatics app, Buddy helps you find the screens and guidance for your next step.
- Points, tiers and progression guidance
- Challenges and submission steps
- Rewards, referrals and the creator toolkit
- Login, parent and guardian help
- Privacy and account guidance
Your account screens show your actual balance, eligibility and progress.
Guidance for Gymatics ambassadors
Where would you like to go?
My points & progression
Challenges & submissions
Rewards & referrals
Creator toolkit
Some questions need a person.
Choose Talk to Gymatics in the app to start a private support conversation. Your question and the team’s replies stay together, ready to pick up again.
- Choose a subject and explain what you need
- Read and reply in one conversation
- Minimise Buddy and keep your draft
- Email reminders for eligible unread team replies
How a conversation works
YOUA question, a little context, and a clear place to ask.
GYMATICS TEAMA reply from the people who can help.
Illustration of the conversation flow. Replies are handled by the Gymatics team.
Buddy supportA conversation.
A conversation.
With continuity.
When you need support with your ambassador account, Buddy gives the conversation a home—so questions, replies and next steps stay together.
Pick up where you left off.
Follow the conversation history, see its status, and minimise the support window while keeping your draft during your app session.
A helpful heads-up.
Eligible unread team replies can trigger an email reminder. The message itself stays in your account, with a link to help you open Buddy.
Behind the scenes, Gymatics can assign, resolve and reopen cases, add team-only notes, and spot new enquiries with unread badges and in-app alerts.
Get to know the familyHelp when you need it.
Help when you need it.
Community when you want it.
Buddy®
Find guidance, get your bearings and talk privately with the Gymatics team.
Buddy® Messenger
Chat with fellow ambassadors and Gymatics admins in the programme’s community rooms.
MESSENGER
For the Gymatics ambassador communityShare the moments.
Share the moments.
Find your people.
Buddy Messenger brings conversations, photos and video into the Gymatics ambassador experience.
- All Ambassadors and tier-specific group rooms
- Gymatics admins taking part in the conversation
- Photo and video sharing
- Online presence and typing indicators
- Read receipts and unread-message counts
- In-app message alerts
- Reporting and blocking controls
A place in the community.
Room access follows your programme and tier.
All AmbassadorsThe shared programme conversation
BuddyRepYour tier community
BuddyCrewYour tier community
BuddyEliteYour tier community
Looking ahead
We’re exploring a wider social-network experience with more ways to connect. Those ideas are in development; today, Buddy Messenger is a closed ambassador messaging system.
Thoughtful by designA friendly face.
A friendly face.
Clear boundaries.
Buddy gives you guidance and a way to ask for help. Your account’s permissions and the Gymatics team handle the actions that matter.
Guidance you can recognise.
The app helper uses prepared Gymatics answers. It points you to your account screens for live balances, rewards and progress.
Guardian-led accounts.
Under-18 ambassador access follows the programme’s guardian setup and authority checks. Buddy doesn’t replace those requirements.
You choose what to send.
Support receives the message you submit. Keep passwords and verification codes out of conversations.
Community with controls.
Messenger rooms are restricted to eligible programme accounts, with reporting and blocking tools available in the app.
A few quick answersWondering
Wondering
about Buddy?
Where do I find Buddy?
On the Gymatics website, look for the Buddy helper in the corner. In the Gymatics app, use Buddy for guidance and Talk to Gymatics for private support. Available help topics vary between the website and app.
Do I need the app to get help?
No. You can use the website helper or email support@gymatics.co.uk. Private ambassador support conversations are read and answered in the Gymatics app. The email link opens a webpage with instructions if you don’t have app access.
Is Buddy the same as Buddy Messenger?
Buddy is the helper and private support service. Buddy Messenger is the ambassador community messaging system, with group rooms, photos and video.
Does Buddy make decisions about my account?
No. The app helper offers prepared guidance. Account rules and recorded approvals determine points, reward eligibility and access. Questions needing a person go to the Gymatics team.
Can other ambassadors see my support messages?
Your private Buddy support conversation is separate from Messenger community rooms. It is available to your account and authorised Gymatics staff. Internal team notes are only visible to staff.
Can anyone join Buddy Messenger?
Buddy Messenger currently serves eligible Gymatics ambassador accounts. Access to rooms depends on your programme and tier, with guardian requirements applying to under-18 accounts. It isn’t an open public social network.
Will Buddy reply straight away?
Prepared helper guidance is available when you open it. Private support replies come from the Gymatics team and depend on team availability; they aren’t an instant-response promise.
A question?
There’s a Buddy for that.
Start with the website helper, or find out how to open your private support conversation with Gymatics.
